Refund policy

Returns, Refunds and Complaints Policy

Dear Customer,

Thank you for choosing BMR Servizi e Noleggi SRLS. Your satisfaction is our priority, and we are committed to ensuring a straightforward returns, refunds and complaint-handling process for products purchased on our website.

1. Returns Policy

Right of withdrawal: Under the Italian Consumer Code, you have the right to withdraw from your purchase without giving any reason within 14 days of receiving the product. Please contact us within this period to request a return.

Return conditions: For the return to be accepted, the product must be returned in the same condition in which it was received, complete with all original accessories and in its original packaging, if possible. The product must not show any signs of use or damage caused by the user.

Return procedure: To request a return, contact us by eMail at bmrservizienoleggisrls@gmail.com indicating the order number and the reason for the return. We will provide the necessary instructions for returning the product.

Shipping costs: Return shipping costs are at the customer's expense, unless the return is due to our errors or product defects. We recommend using a tracked shipping service to guarantee delivery.

2. Refunds Policy

Once we have received and inspected the returned product, we will process the refund within 14 days of receiving the returned goods. The refund will be issued using the same payment method used for the purchase, unless otherwise agreed with the customer.

3. Complaints Policy

In the event of a damaged, defective or incorrect product, please contact us within 14 days of receiving the product. We will do our best to resolve the issue as soon as possible, offering either a product replacement or a refund.

Contact us

If you have questions or concerns, or wish to make a return, request a refund or file a complaint, please contact us using the following details:

BMR Servizi e Noleggi SRLS
Via Liborio Coccetti snc
Foligno, PG
Italy
eMail: bmrservizienoleggisrls@gmail.com

Thank you for choosing BMR Servizi e Noleggi SRLS. We are here to assist you and ensure a pleasant, hassle-free shopping experience.